Questions? We have answers!
Frequestly Asked Questions
All of our maids only carry and use products that are safe for you, your family, and pets. We also have an all "green" cleaning option, if that is what you prefer.
Each home and need is different so it is hard to give an exact answer without knowing a little more about what you need done. Call us and we can give you a quote on the phone after asking you a few questions.
We accept credit cards, debit cards and Cowtown Maids gift cards only.
Life happens, we get it. However, we do require at least 72 hours of notice for any cancellation. There will be a charge of 50% of the amount or estimated amount for any cancellations without a 72 hour notice.
Our goal is for you to be 100% satisfied. If you are not, let us know within 24 hours of your cleaning and we will be happy to come out and reclean that area.
Most of our clients are busy, so they usually aren't home when we arrive. When you book your appointment, we will determine a best way to access your home either with a key or door code.
We love pets too! If your pet is super friendly, then you can leave them out and we will work right beside them. If they are not comfortable with strangers, then many of our customers will put them in a crate, outside (weather permitting), or in a specific room. That room will not be cleaned while the pet is in there.
A "lock out" is when our maids show up to your location on the confirmed date and window of time, but no one is home and we have not been given access some other way (key, lock box, etc.). We will wait 15 minutes and try to contact you. However, if you are unable to make it home or provide access into your house, you will be charged a fee of 50% of the amount or estimated amount for your cleaning.
Our employees are very important to us and their safety is a priority. An "unsafe environment" could mean an unruly animal, presence of dangerous or harmful insects, human or animal bodily excretions, physical or verbal abuse, clutter to the degree that cleaning would be more difficult, no running water or electricity, growth of unhealthy or undermined substances (e.g., mold), or any environment where they feel in danger. If they encounter any of these situations, our maids are instructed to leave immediately. If they discover this after they have already started to clean, then you will be charged 100% of your quoted price. If they have not started to clean, then you will be charged 50% of your quoted price.